SnugPaws Winter Elegance

Please allow for a delivery window of 5-15 business days for your package to reach its destination. To track the current status of your shipment, utilise the provided link and have your tracking code from the confirmation email readily available.

We appreciate your patience and look forward to delivering your package promptly.

https://www.17track.net/en 

Delivery with a Smile: While we aim to deliver your order within 5-15 business days, we want to be transparent about the possibility of occasional delays. Sometimes, factors beyond our control, such as customs processing or unexpected carrier delays, may extend the delivery timeframe. However, rest assured that we're committed to keeping you informed every step of the way.

Shipping Costs: Location-Based Pricing. This is displayed at Checkout - Enjoy Free Shipping on Orders Over £50

Stay in the Loop: To track the current status of your shipment, simply visit  https://www.17track.net/en and have your unique tracking code from the confirmation email on hand. This will provide you with real-time updates on the whereabouts of your eagerly awaited package.

Your Comfort Matters: We understand that waiting for your order can be like anticipating a special gift. Your patience is sincerely appreciated. If you ever have questions or concerns, our friendly customer service team is here to assist you. Feel free to reach out to us at petcentral.asmak@gmail.com.

International orders: International customers, please be aware that shipping times may be extended due to customs processes. Rest assured, you will receive a tracking number via email to monitor your order's journey. We appreciate your patience and understanding as we ensure your pet products arrive safely. For any inquiries or assistance, feel free to contact our customer service team.

We have a 15-day return policy, after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at petcentral.asmak@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at petcentral.asmak@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at petcentral.asmak@gmail.com.